Your choice of a point-of-sales (POS) system can identify the direction your business goes. Since POS is a critical phase of the sales funnel (this is where the customer takes the item and gets ready to pay for it) it is very important that you make the process seamless and convenient for your customers. Having the right POS system will help you do that.
It has numerous benefits: streamlines your operations, reduces operating costs, increases productivity, and keep customers happy. The last item is very important because dissatisfied customers may just decide to not push through with the purchase or never go back. So how do you find the ideal POS system for your online business?
Here are important considerations:
Nature of Your Business
Not all POS systems work the same. If you want to get the most out of your business, you have to find Woocommerce Point of sale software that meets all your requirements. Each POS varies in terms of features, and although most share the same basic features, it’s the little things that make a difference.
If you have multiple warehouses, the right POS system is one that will make inventory tracking easy. You need a software that can monitor stock in real-time so you’ll know when you need to place orders on a new batch without putting a “not available” sign on your website for several days. Certain POS systems offer inventory tracking, automatic order placement, and warehouse management. First check what your business needs and then study each POS system you come across to see which one meets your needs.
Reputation of the Seller
Do business only with sellers you trust. It may be the first time you’re going to do business with each other but that doesn’t mean you can’t establish trust. Do some research and find out what the company’s reputation is. You can search for testimonials, blog posts, recommendations, and even first-hand accounts of previous customers.
Cost of the POS
Budget is a major consideration when looking for a POS. The traditional point-of-sale hardware and software can cost as much as $3,000 and for many small businesses, this is too much. Fortunately, there are affordable choices for you. These systems typically charge a monthly fee, so you don’t need to worry about making huge upfront payments, which are common when using traditional POS systems. Shop around for companies that offer the best rates.
Flexibility of the System
Your business will eventually grow and when that time happens, you need to be sure that all your tools can easily adapt in case you decide to expand. Your POS must be flexible enough to accommodate upgrades and additional features that you can use to better manage your business.
Most on-the-shelf (OTS) systems come with features and add-ons that will make your transition from a small business to becoming a huge enterprise swift.
Backup and Recovery
Your business depends heavily on data—inventory, customer data, and sales reports. This is why you need a POS system that protects all of your information. Accidents happen and they can completely wipe out your information. When they do happen, expect things to become disastrous. The loss of data can paralyze your business. You won’t be able to check if you still have stock, come up with targeted marketing tactics, and assess your business’ progress.
Customer support is very important. Look for POS systems that provide easy access to technical support. You need something that can instantly provide assistance because you can’t risk having your site down for a long time as that will lead to lost revenues. One way to find out which companies offer superb customer support is doing research. Seek out other businesses that use the same POS system and find out the experience they’ve had.
Additional Features That You May Need
You may later decide to expand your business and put up an offline store. Having a POS system that works on both online and offline stores will save you lots of time. You don’t need to spend so much time trying to set up your retail store because you can easily integrate the inventory for both stores. Look for Woocommerce Point of sale software that offers additional features, like hardware (barcode scanner, printer, and card reader) that you can use in your store.
Go with a system that will allow you to start small and eventually grow. It has to be flexible enough to accommodate add-ons very easily so you don’t have to find someone to do it for you.
Ultimately, the ideal POS system should allow you do everything easily—from displaying products to order taking to checkout. It must take care of as much needs as possible so you don’t need to be hands-on all the time. It must be easily integrated to your business framework. Choose software like Woocommerce Point of sale systems must help you run your business more efficiently. Invest enough time in finding the one that best suits your (current and future) needs.